Q: There is no picture on the monitor, just a black screen.
A: Make sure the black lens cover on the camera has been twisted off prior to using the camera.
Q: I’ve removed the black lens cover from the camera and I still don’t have picture on the monitor.
A: Try resetting the monitor. Press the Power/ Sleep button to turn the monitor off and wait about 15 seconds before turning the monitor back on.
Q: The picture on the monitor is blurry and/or I have a strip through the screen.
A: Gently peel the protection film off the monitor by pulling the small green tab on the bottom of the monitor.
Q: Is there a warranty on this product?
A: The Baby Monitor has a limited lifetime warranty that extends to the original purchaser with proof of purchase. The warranty does not apply if the product has been misused.
Q: Can the camera zoom in and out?
A: No, the camera is stationary.
Q: Can I use multiple cameras with one monitor?
A: Yes, up to 4 cameras can be coded to one monitor.
Q: Can I use two monitors with one camera?
A: No, a camera is only able to be coded to one channel.
Q: I want two cameras in the baby’s room – how do I add an additional camera to the monitor?
A: After coding the first camera on Channel 1, scroll to Channel 2 by pressing the left or right arrow (CH) on the monitor. Go through the coding steps for the second camera while the monitor is on Channel 2.
Q: How do I code a camera to the monitor?
A: Instructions below
- Press the power button on the monitor to turn it on.
- Press and hold the power button on the camera until the Red LED light starts flashing.
- Let go of the power button on the camera.
- Press the “Code” button on the side of the monitor.
- The image from the camera should now show up on the monitor. It is important to have the camera and monitor close together when setting it up.
Q: I’ve coded the camera to the monitor but I still have no picture. It just says “No Channel” against a gray background.
A: Once you’ve coded the camera to the monitor (Coding steps 1-4), unplug the power cord from the base of the camera and plug it right back in. This will reset the camera and allow the coding to take place.
Q: I’ve coded the camera to the monitor and reset the camera but I’m still getting the “No Channel” message. What’s wrong?
A: There may be interference to the channel; try coding the camera to the monitor on a different channel. The camera and monitor may be too far away from each other. Move the camera and monitor closer together and try coding again.
Q: Does the Baby Monitor work on 220 voltage (220v)?
A: Yes, the system will work on 220v with an electric plug adapter.
Q: Does the camera tilt and/or move left and right?
A: Yes, the camera can be manually tilted and/or moved left and right.
Q: Does the monitor have a Sleep mode?
A: Yes, this is the Power Save feature. The monitor screen will go dark until the camera detects sound or movement.
Q: What is the signal range on this?
A: The signal range is about 300 feet.
Q: Do you need Wi-Fi to operate this monitor?
A: No, the monitor and camera communicate without outside Wi-Fi.
Q: I want to be able to move the monitor around with me. Does the monitor need to be plugged in at all times?
A: There is no battery panel on the monitor. If you’d like to move the monitor around the house, you will need to plug it into an electrical outlet each time.
Q: Is this a Wi-Fi camera and/or can we view the picture through a smart phone?
A: No, the camera is on its own frequency.
Q: Does the camera have sound so I can hear my baby? Can I speak to my baby?
A: Yes, the camera will transmit sound to the monitor. If the Talk button is pressed on top of the monitor you can speak to your baby through the camera as well!
Q: Does the camera have night vision?
A: Yes, the camera does have night vision; however, the best way to get great night vision is by placing a nightlight near the baby’s crib/ bed. This will improve the quality of the night vision
Q: Can the camera be mounted to a wall?
A: Yes, the camera can be mounted to a wall.
Q: There is a distracting humming sound coming from my monitor – how do I make that go away?
A: The volume may be too high on the monitor or camera. Try adjusting both volumes down. If the humming sound continues after lowering the volume, try moving the monitor and/or camera away from any cable boxes, gaming systems, microwaves, or other electric devices.